Your item may be returned if:

- the article is undamaged

- the item is unused (no traces of use)

- the plastic seal around the article has not been removed

- in a watch, the small plastic that is under the pin to activate the watch has not been removed it falls within the period within 30 days of purchase.

Your return will not be accepted in the following cases, among others:

- the item has user damage

- the original packaging is missing

- the plastic seal is missing

- the small plastic that is under the pin to activate the watch has been removed

- the defect is not covered by the warranty. Gift cards cannot be returned.

• Push the pin down to get the band into the space provided.
• Move it to make sure the tip of the spring bar is in place.

Mesh strap adjust

Adjust metal watch strap

We strongly recommend that you visit a local jeweler to adjust the fit of the link watch band so that the jeweler can safely remove links without damaging it.

Mesh strap adjust

Adjust metal watch strap

We strongly recommend that you visit a local jeweler to adjust the fit of the link watch band so that the jeweler can safely remove links without damaging it.

We accept the following payment methods:

• Internet banking via iDEAL
• PayPal
• Apply Pay
• Credit cards (Mastercard, Visa, American Express)
• Bancontact
• ING Home'Pay

Our payment handling partner is Mollie (www.mollie.com). Reliability and security are the most important aspects in online transactions. With this as a starting point, Mollie uses the most modern security and encryption. This way you are protected against online fraud.

With Bancontact you can pay for the purchase immediately if you have a Belgian bank account and you are affiliated with Bancontact. You can pay with a Bancontact and card reader from the following banks: AXA Bank, BNP Paribas Fortis, CBC, Dexia, Fintro, ING, KBC, Record Bank, VDK Spaarbank. The benefits of Bancontact:

• Pay securely in the secure environment of your own bank
• Payment is made immediately and you pay for the purchase immediately
• No additional software is required to use this payment method
• All major banks in Belgium are connected

Apple Pay is Apple's proprietary payment method, available in more than 35 countries for all Apple users. It uses the Wallet app, in which the user places his payment cards. The actual payment method therefore depends on the cards that are placed in the Wallet. Currently only credit cards are supported. The Wallet knows all the details and preferences of the different cards. Payment is completed with a fingerprint or face scan. With this, Apple Pay complies with the Strong Customer Authentication (SCA) regulations from the Payment Services Directive 2 (PSD2).

Paying with Home'Pay is very easy for Belgian ING bank customers. You select the Home'Pay payment method in your store or app and then log in with the ING Card Reader in the Home'Bank or Business'bank environment. The connection goes through the secure connection of the online banking environment and is therefore 100% secure. Select the account you want to pay with and then all you have to do is check the details and authorize the payment. When the process is completed, payment is guaranteed and the order is processed.

Here you can read the warranty conditions

Send a request via live chat or thisContact form,Please include proof of purchase or order number, explanation of the problem and photos of the problem. We will contact you as soon as possible with further instructions and explanation. The legal warranty applies without prejudice to this additional warranty offered.

Here you can read the warranty conditions